1. Terms and Conditions
Effective Date: August 2026
Welcome to the J-Cleans website. By accessing or using this website, you agree to comply with and be bound by these Terms and Conditions. If you do not agree with any part of these terms, please do not use the website.
1.1 Business Identity
J-Cleans is an independent domestic and commercial cleaning service based in Balclutha, New Zealand, owned and operated by Jenna Morris as a sole trader.
1.2 Website Content and Estimates
All information, pricing guides, and descriptions provided on this website are for general informational purposes only. Submitting an enquiry through the quote form or contacting J-Cleans via telephone or social media does not create a binding service contract. Service commitments, specific schedules, and confirmed pricing are finalised only upon mutual written or verbal confirmation following initial consultation and property assessment.
1.3 Property Care and Insurance Expectations
J-Cleans exercises professional care, industry standards, and high attention to detail when attending client properties. In line with standard service practices, property owners, tenants, and commercial clients are expected to maintain current, appropriate home, contents, landlord, or commercial property insurance policies. J-Cleans is not liable for pre-existing surface wear, fragile items not secured or disclosed prior to cleaning, or structural deterioration.
1.4 Website Use and Prohibited Activity
You agree to use this website only for lawful purposes related to seeking cleaning services in Balclutha and the wider Clutha District. You must not attempt to compromise website security, submit false or malicious contact enquiries, or introduce harmful software code to the platform.
1.5 Third-Party Transit and Digital Services
While J-Cleans maintains encrypted connections across the website, external communication channels - such as the FormSubmit email relay, Apple iCloud Mail, and Meta (Facebook Messenger) - operate under the control of independent third parties. J-Cleans cannot guarantee uninterrupted availability or third-party server performance and accepts no liability for third-party system outages.
1.6 Limitation of Liability
To the fullest extent permitted by New Zealand law, including the Contract and Commercial Law Act 2017 and the Fair Trading Act 1986, J-Cleans excludes all liability for any indirect, incidental, or consequential loss or damage arising out of your access to, use of, or inability to use this website.
1.7 Governing Law
These terms are governed by and construed in accordance with the laws of New Zealand. Any disputes arising in connection with this website fall under the exclusive jurisdiction of the New Zealand courts.
2. Privacy Policy
Compliance: New Zealand Privacy Act 2020
J-Cleans values your privacy and is dedicated to handling your personal information responsibly in accordance with the 13 Information Privacy Principles set out in the New Zealand Privacy Act 2020.
2.1 Personal Information Collected
When you use the quote form on this website, J-Cleans collects the following details that you provide voluntarily:
- Full Name
- Phone Number
- Email Address
- Service Required (e.g., regular home clean, one-off, deep & tenancy clean, Airbnb turnover, commercial clean)
- Property details, location, and preferred cleaning schedule
2.2 Purpose of Collection
Your information is collected solely to evaluate your cleaning requirements, provide accurate price estimates, schedule cleaning appointments, and communicate directly with you regarding your service requests.
2.3 Data Storage and Security
Website communications are encrypted in transit using Transport Layer Security (TLS/SSL). When you submit a quote request, the information is relayed securely through FormSubmit to a password-protected Apple iCloud email account. Your personal information is never sold, rented, or distributed to marketing lists or commercial third parties.
2.4 Data Retention
Contact enquiries are retained only for as long as necessary to complete requested services, maintain business records, or satisfy standard accounting obligations under New Zealand law.
2.5 Access and Correction Rights (IPPs 6 & 7)
Under the Privacy Act 2020, you have the right to request access to any personal information J-Cleans holds about you, and to request that any incorrect details be updated or deleted. To make an enquiry or exercise your privacy rights, please contact the Privacy Officer below.
2.6 Privacy Officer Contact
Jenna Morris
J-Cleans
Charlotte Street, Balclutha 9290, New Zealand
Phone: 0274 185 889
Enquiries: Message J-Cleans
3. Cookies and Tracking Policy
This Cookies Policy explains how cookies and similar technologies are handled when you visit the J-Cleans website.
3.1 Essential Security Cookies
This website is hosted via Cloudflare. Cloudflare may deploy strictly necessary, privacy-safe security cookies and edge tokens to detect automated bot activity, mitigate network attacks, and protect site delivery. These technical cookies do not track your personal identity or record browsing history across other websites.
3.2 Form Submissions
The online quote form uses asynchronous client-side requests to forward your enquiry directly to email. It does not place advertising, profiling, or tracking cookies on your device.
3.3 Facebook Messenger Link
The floating chat bubble is a direct web link to the official J-Cleans Facebook Messenger profile. It does not load external tracking scripts or social widgets onto this website. When you click the bubble, you are directed to Meta platforms, where Meta's independent cookie and privacy terms apply.
3.4 Managing Cookies
You can manage or disable cookies at any time through your web browser settings. Disabling essential security cookies may affect how certain edge security checks perform, but general reading of the website will remain accessible.
